Returns
GraniteDesigner does not offer returns of any kind
once an order has been placed and processed. Once
production of your order has started you cannot cancel
or return the shipment. Should you have any questions
please feel free to contact our
staff. Cancellation
of Order
Cancellations can be requested up to one week (7
days) after initial order is placed. After this time
you CANNOT cancel your order. Each order is custom made
and we cannot cancel orders after production has
started. Damage
/ Claims
Please inspect all shipments immediately upon receipt.
Damages or shortages must be noted on the freight bill
and a claim filed with the carrier. Claims for loss or
damage on any shipment must not be deducted from our
invoice, or payment of the invoice with held awaiting
adjustment of such claims from us.
Natural
Stone Disclaimer
All stones vary in color, grain, texture, and
veining. These natural variations within the stone
enhance the beauty of the finished installation. We
HIGHLY recommend you order sample packs of stone colors
before placing any order. Samples should be used
for a general representation of color only. As all
stones are natural, no guarantees as to a specific
stones characteristics can be given. Before
installation, all material should be laid out in order
to see the natural variations and to plan how best to
install them. Seams may be necessary depending on the
side and shape of a particular job. In all cases use of
material constitutes acceptance. See also :
|
